Photo Privacy for AR Quotes

Why consider photo privacy in an AR quote?

Photos of a customer's property can contain identifiable people, addresses or location metadata. Whether information is personal data depends on context. A 3D or AR preview can help a discussion, but it does not replace a site survey or technical approval.

Before collecting an image, decide what it is needed for, who will receive it and how long it should be kept. If personal data is involved, consult the rules applicable to your market and involve the person responsible for privacy in your organisation.

Explain the purpose and lawful basis

Tell customers how images will be used for the project, who may receive them and how they can contact you about their data. A separate marketing or publication use should be considered separately from preparing a quotation. Consent is one possible lawful basis, but not the only one; the appropriate basis depends on the processing. The European Data Protection Board explains the GDPR legal bases and its data-protection principles.

Collect only what the project needs

Ask for views needed to discuss the installation. Avoid capturing people, neighbouring property or sensitive details when they are not needed. Check whether the image includes location or other metadata and decide what to retain or remove under your documented process. Removing metadata does not by itself make an image anonymous.

Control access and retention

Use the approved storage and sharing tools for your business. Define who may view, download or send the images, and review access when responsibilities change. Agree a retention schedule, a way to handle deletion requests and what happens to copies in connected systems and backups. Test that only authorised users can retrieve the relevant project files.

Questions to ask before implementation

Does the customer upload a photo, use a live camera view, or both? What data is saved?
Who controls the file and which provider or subcontractor can access it?
Are metadata removal, access controls, encryption and deletion supported in the proposed workflow, and how are they tested?
How are the selected image and configuration linked to the quote without exposing unrelated customer projects?
What happens if a customer changes their request or a file must be removed?

How Configurix fits

Configurix builds 3D configurators and custom software around the agreed product and workflow. Image uploads, AR, permissions, metadata handling and integrations must be specified and verified for the particular implementation; they should not be assumed to be automatic. Discuss your product and data requirements with our team, or explore the pergola configurator and awning configurator.